Frequently Asked Questions
Everything you need to know about your elite athletic gear and orders.
How long does shipping take for high-performance gear?
Standard domestic shipping typically takes 3-5 business days. Express shipping options are available at checkout for athletes who need their equipment faster.
What is Imperial's return policy on sports apparel?
We offer a 30-day return policy on all unworn and unwashed items with original tags attached. Please note that customized jerseys and used protective gear are final sale.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Pro-Fit' size guide. We recommend measuring your current gear or body dimensions and comparing them to our chart for the most accurate fit.
Are your products covered by a performance warranty?
Yes, all Imperial equipment comes with a 90-day manufacturer's warranty against structural defects. This does not cover standard wear and tear from competitive play.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay for larger equipment purchases.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.